Returns & Disputes Policy

At Rigged, we encourage open communication between buyers and sellers to resolve return requests smoothly.

Buyer Responsibilities

If you wish to return an item, you must first contact the seller through the Rigged platform to discuss the issue and request a return.

If the seller agrees to accept the return, you are responsible for safely packaging and shipping the item back to the seller using a tracked delivery service.

You must provide proof of return shipment (e.g., a receipt or tracking number).

Refund Process

Once the seller receives the returned item and confirms it is in the original condition, they can approve the refund.

After confirmation, Rigged will process the refund to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Important Notes

RIGGED is a peer-to-peer platform. Buyers and sellers are responsible for resolving issues directly.
We recommend using tracked shipping and communicating clearly.

If the item is not received or is significantly not as described, the buyer can request assistance within 48 hours of delivery. RIGGED may pause the seller’s payout or initiate a refund through Stripe if necessary.

We do not guarantee refunds and are not liable for any item defects or delivery failures. Refund rights may vary based on whether the seller is an individual or a business.

Do not return any item without first contacting the seller. Unauthorised returns may not be accepted or refunded.

Buyers are responsible for return shipping costs, unless agreed otherwise with the seller.

All items must be returned in the condition they were received, including original packaging.

If you are unable to resolve the issue with the seller after reasonable attempts, please contact support@erigged.co.uk and we’ll be happy to step in to help.